Here's how you can get in touch with an agent: They're equipped with the necessary tools to check your account securely and perform a screen-sharing session to conduct further investigation into this matter.
However, if the issue persists, I recommend reaching out to our Technical Support Team. That said, you'll want to follow the detailed steps to reconnect your account to continue with the online banking services provided in this article: Refresh your connection for Express Web Connect online banking. Yes, you're right that you'll need to reconnect to the Bank of America (New) before. I'm here to make sure you get the best help available so this gets sorted out immediately. Thanks for the prompt response, appreciate you contacting your financial institution to confirm if there are ongoing issues.
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